Office Depot, Inc. is a global supplier of office products and services. The company was incorporated in 1986 with the opening of our first retail store in Fort Lauderdale, Florida. Office Depot sells products and services to consumers and businesses of all sizes through our three business segments:
North American Retail Division
North American Business Solutions Division
International Division
Sales are processed through multiple channels, consisting of office supply stores, a contract sales force, an outbound telephone account management sales force, internet sites, direct marketing catalogues and call centers, all supported by our network of cross docks, warehouses and delivery operations.
Our North American Retail Division sells a broad assortment of merchandize through our chain of office supply stores in the U.S. and Canada. We currently offer general office supplies, computer supplies, business machines and related supplies, and office furniture from national brands to our own private brands, which include Office Depot ®, Niceday™, Foray ®, Ativa ®, Break Escapes™, Worklife™ and Christopher Lowell™. Most stores also contain a design, print and ship center offering graphic design, printing, reproduction, mailing, shipping, and other services. Our North American Retail Division currently operates over 1,200 office supply stores throughout the U.S. and Canada. The largest concentration of our retail stores is in California, Texas and Florida, but we have broad representation across North America.
Office Depot provide office supply products and services directly to businesses through our delivery operations in the U.S. and Canada. Our North American Business Solutions Division sells branded and private brand products and services by means of a dedicated sales force, through catalogues and electronically through our internet sites. We strive to ensure that our customers' needs are satisfied through various channel offerings, and we continue to develop the people, systems and processes to enable us to meet those needs efficiently and effectively. Our direct business is tailored to serve small- to medium-sized customers. Our direct customers can order products from our catalogues, by phone or through our public web sites www.officedepot.com and www.techdepot.com
Our Contract business employs a dedicated sales force that services the office supply needs of medium-sized to Fortune 100 customers. These sales representatives build relationships with customers and provide them with information, business tools and problem-solving services. Contract customers can also shop on dedicated Web sites and in our retail locations while honoring their contract pricing. We also use telephone account management for outbound sales contacts with our customers.